At Kabira Tech Solutions, we strive to provide our clients with high-quality services and customer satisfaction. We understand that there may be instances where cancellation of services or refunds is necessary. Please read our cancellation and refund policy carefully to understand your rights and obligations.
Cancellation Policy:
- Client Initiated Cancellation: If a client wishes to cancel a project or service before its completion, they must provide written notice to Kabira Tech Solutions specifying the reasons for cancellation.
- Project Stage: Depending on the stage of the project and the work already completed, cancellation fees may apply. These fees will be outlined in the project agreement or proposal signed by both parties.
- Notice Period: Clients must adhere to any notice period specified in the project agreement or proposal. Failure to provide timely notice may result in additional fees or charges.
Refund Policy:
- Quality Concerns: If a client is dissatisfied with the quality of services provided by Kabira Tech Solutions, they may request a refund within a specified period after the delivery of the service. Refunds will be considered on a case-by-case basis.
- Unused Services: In cases where the client has prepaid for services that have not been rendered, a refund may be issued for the unused portion of the services, minus any applicable cancellation fees.
- Non-Refundable Fees: Certain fees, such as setup fees, consultation fees, or third-party expenses, may be non-refundable. These fees will be clearly outlined in the project agreement or proposal.
Process for Cancellation and Refund:
- Client Notification: Clients must submit a written request for cancellation or refund to Kabira Tech Solutions, specifying the reasons for the request.
- Evaluation: Kabira Tech Solutions will evaluate the request based on the terms outlined in the project agreement or proposal, as well as the circumstances surrounding the request.
- Decision: Kabira Tech Solutions will notify the client of the decision regarding the cancellation or refund request and any applicable fees or charges.
Exceptions:
- Force Majeure: In the event of circumstances beyond our control, such as natural disasters, acts of terrorism, or government regulations, Kabira Tech Solutions reserves the right to cancel or postpone services without liability for any resulting losses or damages.
- Termination for Cause: Kabira Tech Solutions reserves the right to terminate services immediately if the client breaches the terms of the agreement or engages in conduct that is deemed harmful to Kabira Tech Solutions or its employees.
Contact Us:
- If you have any questions or concerns about our cancellation and refund policy, please contact us at info@kabiratechsolutions.com.
By engaging with Kabira Tech Solutions’ services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.